Frequently asked questions

Q: Why should I choose Advantage Home Care instead of one of the other agencies out there?

A: Advantage Home Care is locally owned and operated by a licensed RN with over twenty years of nursing experience. Our parent company, Advantage Health Care, has over 12 years of experience in recruiting, training and supervising staff for Hospitals and Nursing Homes throughout southeastern Wisconsin.

 

Q: How do I know that your caregivers are qualified to take care of my loved one?

A: All of our employees have been screened in six key areas before consideration for employment.

  • Companion care skills and experience
  • A compassionate and caring temperament
  • Employment history
  • Professional and personal references
  • Police and driving records
  • Ten-panel, hospital standard drug screen

Every Advantage Home Care Companion/Certified Nursing Assistant is insured, bonded and supervised by a Registered Nurse.

 

Q: What are your credentials?

A: We have several credentials that set us apart from many other services available. We are owned and operated by a licensed RN. Advantage Home Care has been accredited by the HCOA- Home Care Givers Association of America, by meeting their rigorous standards. We are members in good standing with the BBB – Better Business Bureau and we comply with all Federal OSHA and HIPPA Guidelines.

 

Q: How do I arrange for an in home assessment at no cost?

A: Our staff is on call 24 hours a day, 7 days a week to answer your questions, learn about your needs and arrange for an assessment at a time that is convenient for you. We can be reached at (262) 432-HOME (4663) or you may email us at info@advantage-homecare.com to request additional information.

 

Q: Do I have a choice of what caregiver will come to my or my loved one’s home?

A: We introduce you to your caregiver before our services begin so that you have an opportunity to feel comfortable and compatible with them. If for any reason you are unhappy we will provide a new caregiver to ensure that you are happy and enjoy your time with your caregiver

 

Q: What if my loved one or I is in a retirement facility, nursing home or hospital?

A: We come to where you are and will follow you where you are going! Your caregiver may provide services and companionship to you wherever you need us, even in the hospital when your family can’t be with you.

 

Q: Are your services limited to seniors?

A: No, we are proud to offer our services to assist anyone who needs our help. This includes: new mothers, patients of any age recuperating from an illness or injury, spouses or caregivers who need some respite care so they may enjoy other activities. We can provide help in almost any situation. Please call us to discuss your specific needs.

 

Q: I would like my loved one to try this, but they are very resistant to receiving help in their home -what can I do?

A: We understand that it can be very difficult for some people to accept help. We recommend that you purchase a gift certificate so that they can sample the benefits of our assistance without a commitment. Most people find that once they have a positive experience with a caregiver they would like to continue receiving caring assistance.

 

Q: Can you provide assistance for an Alzheimer’s or Parkinson’s patient?

A: Yes, our Certified Nursing Assistant staff have additional training in effectively and compassionately communicating with the unique needs of Alzheimer’s patients. They are also trained to effectively assist patients with Parkinson’s disease.