How We Work With Our Clients
If Advantage Home Care has been referred by a health care provider, we prepare for our first meeting by learning as much as we can about:
- home environment
- medical and physical needs
- family situation
- mental or emotional state
We also ask about other sorts of professional and personal assistance the individual will be depending on, such as physical or occupational therapy.
We get acquainted
One of Advantage Home Care’s licensed nurse care managers meets with the individual and/or family. She asks about needs, listens thoughtfully to wants and worries, answers questions, and explores the physical layout of the home. She will ask to speak to any other care providers who can provide additional insight into the individual’s complete needs.
We outline a plan of care
Our nurse care manager develops a plan of care, which recommends the level of care that best matches the individual’s needs. Her recommendations will describe the tasks the care provider will provide, and the level of training that will be needed, so that a decision can be made between companion care or Certified Nursing Assistant (CNA) care. If there will be other care providers stopping by, she will also include a plan for keeping everyone in the loop and on track.
We check in continually
Our nurse care manager plays an active hands-on role in the care each individual receives. She checks in regularly to ensure that care plan is being followed and, and to note any changes that need to be made to the plan. She communicates with other care providers – such as physical therapists, Medicare nurses, or occupational therapists – to ensure that they all have the support and information they need and that nothing falls through the cracks. This additional oversight means that Advantage Home Care can catch needed care plan adjustments that might otherwise slip past a typical care provider’s notice, either because of lack of training or lack of time.
A qualified service coordinator is on call twenty four hours a day, seven days a week, to respond to questions. Call Advantage Home Care at 262-432-HOME (4663) or toll-free at 800-820-4459.